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Definition of a “No-Show” Appointment
Adam Vital Physiotherapy & Rehabilitation Centre defines a “No-show” appointment as any scheduled appointment in which the patient either:
– Does not arrive to the appointment.
– Cancels on the same day of the appointment.
– Arrives more than 25 minutes late and is consequently unable to be attended for a treatment session.
Impact of a “No-Show” Appointment
“No-show” appointments have a significant negative impact on Adam Vital Physiotherapy & Rehabilitation Centre and the healthcare we provide to our patients. When a patient “no-shows” a scheduled appointment it:
– Potentially decreases benefits to the patient if failed to show up for the treatment sessions.
– Is unfair to other patients that would have taken the appointment slot.
– Disrupts the other patients’ future schedule of appointments to be slotted in because of “No Show” without prior notice.
How to Avoid Getting a “No-Show”
Adam Vital Physiotherapy & Rehabilitation Centre will contact one business day before the scheduled appointment to confirm the visit. If patient is unable to speak with us and have to leave a message, the patient needs to contact Adam Vital Physiotherapy & Rehabilitation Centre as soon as possible, a day before the appointment – otherwise the appointment will be cancelled and marked as a “no-show”.
When the patient schedules an appointment with us, we expect him/her to arrive at the clinic 5-10 minutes prior to the scheduled visit. This allows time for the patient and our staff to address any insurance or billing questions and or to complete any necessary paperwork before the scheduled visit.
When patient needs to cancel or rebook a scheduled visit, it is expected to contact the clinic no later than 24 hours before the scheduled visit. This allows us a reasonable amount of time to determine the most appropriate way to reschedule the treatment as well as giving us the opportunity to rebook the now vacant appointment slot with another patient. If it is less than 24 hours before the appointment and something comes up, patient should give us the courtesy of a phone call.
Consequences of “No-Show” Appointments
If the patient missed 2 consecutive appointments without any information/valid reason for no show, the future appointments will be deleted from our module/system. However, will be rescheduled upon assurance of complete attendance to new schedule.
Adam Vital reserves the right to give the missed appointments to other patients in the case of non-attendance or inconsistent keeping up of appointments.
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Nad Hal Hamar
Index Holding Building
Tel: +971 4 2515000
Fax: +971 4 2515522
Sat – Thu, 08:00 – 20:00
Closed on Friday